Troubleshooting
The questions we hear most — why a healthy site shows as down, why an alert didn't fire, and what SSL and domain statuses mean — and how to resolve each.
Most support questions come down to a handful of situations where what Telescope reports doesn't match what you expected. This section walks through the common ones — each as problem, why it happens, and how to fix it.
Common questions
My monitor says down, but my site is up
The top question. A WAF blocking the checker, a timeout that's too low, redirects, or a keyword that isn't found — how to tell them apart and fix each.
Statuses and alert timing
What up, down, and degraded mean — and why an alert only fires after several failed checks in a row, not the first one.
SSL and domain monitors
Why an SSL monitor goes degraded before it goes down, hostname mismatches, and why a domain check can't always read an expiry date.
Still stuck?
If none of these match, check the Monitors reference for how each check type classifies a result, or the Alerts page for how notifications are decided.
Team members & roles
Invite people to your team by email, pick the role that fits, and understand what owners, admins, members, and viewers can each do.
Monitor down, but my site is up
Why a healthy site can show as down or degraded — a firewall blocking the checker, a timeout that's too low, redirects, or a keyword mismatch — and how to fix each.